Cancellation and return
14-day right of withdrawal. Cancellation can only be initiated online – a withdrawal request cannot be submitted by phone. There is no free return – the customer bears the shipping cost of the return. We will notify you by email after approval.
How can you submit a withdrawal request?
You can use the order link you received by email to submit the withdrawal. The email sent after your order contains the link that lets you open your order and submit the withdrawal request from there.
If you forgot or deleted that email, you can request the order link again via the Request order link form: enter your order number or invoice number and email address, and we will automatically send you the link by email. You can find the invoice number in the email you received after your order. This link lets you request not only a full return, but also a partial return as well.
After logging in to Main menu > My account > My orders in the menu for the given order you will find the „Submit withdrawal request” button. You can only initiate a withdrawal via this link - not by phone. No free returns. You will be informed by email after approval.
14-day withdrawal
You have 14 days to return
Customer pays shipping
There is no free return
Email notification
Notification after approval
The product must be returned in its original condition, together with the packaging. The 14-day withdrawal period is calculated from the day the product is received.