Frequently Asked Questions

You can change your order before delivery. If you wish to change:

• Sign in to your account
• Find the order in the "My Orders" menu
• Click the "Modify" button (if still available)

If the order is already being processed, please contact our customer service by e-mail.

Delivery time depends on the chosen shipping method and warehouse. We ship via MPL (Magyar Posta Logisztika):

• Home delivery: 1-2 business days
• Parcel locker: 1-2 business days
• Parcel point: 1-2 business days
• Post office: 1-2 business days

The exact delivery time may vary by product and warehouse. Details

You can track your parcel in several ways:

1. By email: We send the tracking link by email
2. On the shipping page: The "Parcel tracking" field on the shipping information page
3. Magyar Posta: Using the tracking code on posta.hu
4. In your account: Order status after signing in

Our available payment methods:

• Card: MasterCard, Visa, Maestro – instant online payment
• Cash on delivery: Cash or card to the courier upon receipt (cash on delivery fee: 290 HUF)
• Bank transfer: By bank transfer in advance

Payment methods – details

You have a 14-day right of withdrawal from receiving the product. To return it:

1. Report your intention to return within 14 days
2. Send the product back within a further 14 days
3. The product must be in its original condition

Detailed terms are on the Returns page.

The mandatory warranty period depends on the sale price: HUF 10,000–250,000: 2 years, above HUF 250,000: 3 years (Government Decree 151/2003 and related legislation). The warranty covers manufacturing defects.

The warranty can always be claimed with proof of purchase (e.g. invoice, electronic receipt). For a sale price not exceeding HUF 100,000 , issuing a warranty card is not mandatory under Section 3/A of Government Decree 151/2003 (IX. 22.); in this case the invoice or receipt is sufficient. For a purchase price exceeding HUF 100,000 , the legal requirements for warranty cards apply.

For a claim: proof of purchase, product identifier (serial number), and a description of the fault. Detailed warranty information

If you have forgotten your password:

1. Click the "Sign in" button
2. Click the "Forgot password" link
3. Enter your registered email address
4. Follow the instructions you receive by email

If you don't receive the email, check your spam folder too. For further issues, contact our customer service.

We accept orders and complaints via the website around the clock.

We typically respond to your questions by email within one business day, often within a few hours. We do not operate a telephone customer service line.