Product warranty and service
Our quality products come with a long-term guarantee and a reliable service network.
Guarantee information
Warranty according to the price range (Government Decree 151/2003)
The mandatory warranty period depends on the sale price: HUF 10,000–250,000: 2 years, over HUF 250,000: 3 years (Government Decree 151/2003 and related legislation). The warranty covers manufacturing defects.
- HUF 10,000–250,000: 2 years
- Over HUF 250,000: 3 years
- For manufacturing defects; free repair/replacement
Guarantee process
Notification
Report the error online. You can also attach a photo and video - we'll email you.
Diagnostics
Our service or partner will assess the fault and decide whether a repair or replacement is needed.
Solution
Free repair, replacement or full refund - depending on the nature of the fault.
Frequently asked questions
Contact our customer service with the product identifier and the purchase invoice. We choose from three options:
- Free repair
- A replacement product of similar value
- Full refund
The warranty does not apply if the product:
- Damaged due to improper use
- Has undergone modifications or repairs by an external service
- Exposed to natural wear and tear
- Damaged as a result of an accident or external impact
- Serial number or guarantee stamp missing or damaged
The repair time depends on the nature of the fault:
- Minor errors: 5-10 working day
- Complex errors: 15-30 working day
- Parts shortage: The repair time may be extended — in this case, we will inform you in advance about the procurement deadline and strive for the fastest possible resolution
- Keep your purchase invoice for the duration of the guarantee
- Do not remove the serial number or warranty label from the product
- Use the product according to the instructions for use
- Use only official spare parts and accessories
- Do not try to repair the product yourself